Retail Customer Service Supervisor (full-time)

$38,480 - $49,920/Yr

Living Spaces - Lenexa, KS

Full-time - Mid Level

Lenexa, KS

Merchant Wholesalers, Durable Goods

About the position

The Retail Customer Service Supervisor is responsible for overseeing all aspects of operations within the retail environment, ensuring a guest-first mentality in all customer interactions. This role involves managing a team of Operations Leads, optimizing staffing and scheduling, and ensuring compliance with company standards to achieve operational success and revenue targets.

Responsibilities

• Oversee every aspect of Operations through Standard Work and the Operations GEM Model.
• Evaluate behaviors, teach, train, and develop the Operations team.
• Empower the team to analyze and proactively solve guest issues with speed and simplicity.
• Ensure the retail store team is fully staffed with the right talent to meet standard work expectations.
• Build schedules to optimize coverage for productivity and efficiency.
• Greet and engage guests on the sales floor.
• Ensure team completes and demonstrates effective execution of training modules.
• Participate in ongoing learning opportunities and complete required training in a timely manner.
• Support the store team to delight guests and achieve revenue targets.
• Ensure compliance with Retail Business Standard Work and State Standard guidelines.
• Assist with Manager on Duty responsibilities and oversee financial outcomes.
• Build a positive culture that drives expected company outcomes.
• Develop and retain talent of all team members and have ongoing talent conversations.
• Assist with opening and closing the store, including securing the building and managing alarms.
• Ensure Operations Specialists execute Vault Management procedures and Fraud Prevention expectations.
• Inspire store teams to achieve goals and complete standard work.

Requirements

• High School Diploma or GED equivalent.
• 5 years of retail experience in a direct customer interactive environment required.
• 3 years of supervisory experience required.
• Experience in Microsoft Office programs.

Nice-to-haves

• High volume retail experience preferred.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance
• Vacation
• Sick Time
• Flex Spending Account