Retail Customer Service Supervisor Part Time

$27,040 - $28,080/Yr

TJX - Holland, OH

Part-time - Entry Level

Holland, OH

501-1,000 employees

General Merchandise Retailers

About the position

The position at TJ Maxx involves overseeing a team of Associates to ensure an excellent customer experience at the front of the store. The role emphasizes customer service, training, and maintaining a clean and organized environment while promoting loyalty programs and safety awareness.

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates.
• Engage and interact with customers to maintain a positive shopping environment.
• Train and mentor Associates on front end principles and customer service.
• Assign registers and coordinate breaks for Associates to ensure prompt service.
• Address customer concerns and issues promptly to ensure satisfaction.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to Associates.
• Partner with management on training needs to enhance team effectiveness.
• Promote credit and loyalty programs and support store shrink reduction goals.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Ability to multi-task
• Strong communication and organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player capable of working effectively with peers and supervisors
• Ability to train others

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance