Retail Customer Service Supervisor

$27,040 - $28,080/Yr

TJX - Kettering, OH

Full-time - Entry Level

Kettering, OH

501-1,000 employees

General Merchandise Retailers

About the position

The Retail Customer Service Supervisor at TJ Maxx is responsible for ensuring an excellent customer experience by overseeing a team of associates at the front of the store. This role involves engaging with customers, maintaining store organization, and promoting loyalty programs. The supervisor leads by example, trains associates, and addresses customer concerns promptly, all while fostering a positive work environment.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store.
• Engage and interact with customers to maintain a clean and organized store.
• Model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Train and mentor Associates on front end principles.
• Coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers and coordinate breaks for all Associates.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to store plan; prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Ability to train others

Nice-to-haves

• Experience in customer service
• Knowledge of retail operations

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program