TJX - Farmington Hills, MI
posted 4 months ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different. As a Retail Customer Service Supervisor, you will be responsible for promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your role will involve ensuring prompt and courteous customer service, as well as promoting loyalty programs. You will lead by example by engaging and interacting with all customers, maintaining a clean and organized store, and role modeling outstanding customer service. In this position, you will create a positive internal and external customer experience, promote a culture of honesty and integrity, and maintain confidentiality. You will take an active role in training and mentoring Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs. Additionally, you will assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates. Addressing customer concerns and issues promptly will be crucial to ensuring a positive customer experience. You will also ensure that Associates execute tasks and activities according to the store plan, prioritize as needed, and communicate accurately and effectively with management and Associates. Your responsibilities will include providing and accepting recognition and constructive feedback, partnering with management on Associate training needs, ensuring adherence to all labor laws, policies, and procedures, and promoting credit and loyalty programs. You will support and participate in store shrink reduction goals and programs while promoting safety awareness and maintaining a safe environment. Other duties may be assigned as needed.