Retail Customer Service Supervisor

About the position

The Retail Customer Service Supervisor at PetSmart plays a crucial role in overseeing the safety of people and pets, enhancing customer experience, and managing pet care operations within the store. This position is responsible for maintaining store cleanliness, engaging associates, and upholding the company's vision and values. The role may be part-time or full-time, depending on business needs, and is considered a key holder position.

Responsibilities

• Oversee customer experience and outcomes through various communication channels including telephone, in-person, and online.
• Promote and coordinate store events and marketing initiatives for adoptions, partnerships, and clinics.
• Maintain store standards and ensure compliance with policies and procedures.
• Create a safe environment for associates, pets, and pet parents.
• Champion a culture of belonging and inclusivity within the workplace.
• Facilitate associate experience and support their development.

Requirements

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• High school diploma or equivalent required.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Benefits

• Paid weekly
• Flexible schedule
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities