PetSmart - Fort Worth, TX
posted 2 days ago
About the position
At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love-a lesson we learn from our pets-and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. The Customer Service Supervisor, or 'Customer Service Lead', has shared responsibility for the oversight of the safety of people and pets, customer experience, and pet care operations within the store. This role also shares responsibility of store cleanliness, and associate engagement. This job will also be responsible for upholding the company's vision, mission, values, and strategy within the store. Depending on business need, this position may be full time or part time. This is a key holder position.
Responsibilities
- Responsible for customer experience and outcomes conducted over the telephone, in person or online, and responding to customer concerns.
- Promotes and coordinates store events and marketing for Adoptions, Banfield/IVO Partnerships and Shot Clinics.
- Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
- Ensures safety environment for our associates, pets, and pet parents.
- Promotes our culture of belonging by championing our resources and fostering a safe and inclusive workplace.
- Facilitates the associate experience and supports associate development.
Requirements
- Passion for pets and people and the desire to grow a fulfilling career.
- 2+ years of retail experience in a customer-focused environment.
- Leadership experience preferred.
- High school diploma or equivalent required.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
Benefits
- Paid weekly
- Flexible schedule
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Associate discounts and perks
- Paid time off for fulltime associates
- Career pathing
- Development opportunities
