Retail Customer Service

$22,880 - $31,200/Yr

Easy Cash Pawn - Houston, TX

Full-time - Entry Level

Houston, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Customer Service Representative (Pawnbroker) at EZCORP is responsible for providing exceptional customer service in a fast-paced retail environment. This role involves interacting with customers, processing sales and loans, and ensuring a friendly and respectful atmosphere. The position offers a structured career path with opportunities for advancement and skill development through training programs.

Responsibilities

• Interact with customers daily to assist with sales and pawn transactions.
• Provide excellent customer service by greeting customers and addressing their needs.
• Process sales, loans, and extensions efficiently.
• Perform opening and closing store duties as required.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong multitasking abilities.
• Ability to pass a criminal background check and drug test.
• Adhere to all company policies, procedures, and regulations.

Nice-to-haves

• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual skills.

Benefits

• Store discount
• Paid training
• Paid holidays
• Health insurance
• Paid time off
• 401(k) matching