Retail Department Coordinator

$33,280 - $34,320/Yr

Marshalls - Bedford, MA

Full-time - Entry Level

Bedford, MA

501-1,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Department Coordinator at Marshalls is responsible for promoting an excellent customer experience while overseeing a team of associates at the front of the store. This role involves engaging with customers, maintaining store organization, and ensuring adherence to company policies and procedures. The coordinator plays a key role in training and mentoring associates, addressing customer concerns, and supporting store operations to achieve business goals.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store.
• Engage and interact with customers to maintain a clean and organized store.
• Role model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Train and mentor Associates on front end principles.
• Coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers and coordinate breaks for all Associates.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to store plan; prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Strong communication and organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Ability to train others

Nice-to-haves

• Experience in customer service
• Ability to work flexible schedule, including nights and weekends
• Capable of multi-tasking

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program