Retail Department Coordinator

$31,200 - $32,240/Yr

HomeGoods - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

251-500 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Department Coordinator at HomeGoods plays a crucial role in enhancing customer satisfaction and loyalty by leading frontline operations. This position involves training and mentoring associates, ensuring adherence to company policies, and maintaining high standards of customer service and operational efficiency. The coordinator is responsible for managing cash controls, addressing customer concerns, and promoting a welcoming environment for both customers and team members.

Responsibilities

• Promote a 'Highly-Satisfied' customer experience and drive customer loyalty.
• Train and mentor associates on register transactions and company policies.
• Address customer concerns and issues promptly.
• Maintain and monitor cash controls, including change fund management.
• Assign registers and coordinate breaks for optimized coverage.
• Audit and approve paperwork related to frontline operations.
• Maintain cleanliness and organizational standards throughout the frontline.
• Monitor frontline equipment and communicate issues to management.
• Ensure adherence to operational, merchandise, and loss prevention policies.
• Promote a safe environment by reporting safety hazards.

Requirements

• High school diploma or equivalent preferred.
• Experience in a supervisory or coordinator role in retail preferred.
• Excellent interpersonal and customer service skills.
• Ability to work flexible hours, including evenings and weekends.
• Ability to lift heavy merchandise with or without reasonable accommodations.
• Ability to train and provide direction to others.
• Must be able to handle confidential information with discretion.

Nice-to-haves

• Previous retail experience
• Experience in a leadership role

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Scholarship program