Retail Department Coordinator

$31,200 - $32,240/Yr

HomeGoods - Overland Park, KS

Full-time - Entry Level

Overland Park, KS

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Department Coordinator at HomeGoods plays a crucial role in enhancing customer satisfaction and loyalty by leading frontline operations. This position involves training and mentoring associates, ensuring adherence to company policies, and maintaining high standards of customer service and store organization. The coordinator is expected to work flexibly across various store areas, promoting a welcoming and engaging environment for both customers and team members.

Responsibilities

• Promote a 'Highly Satisfied' customer experience and drive customer loyalty.
• Develop high-performing teams through training and mentoring of associates.
• Adhere to company policies and procedures with integrity.
• Address customer concerns and issues promptly.
• Update associates on current customer experience feedback and company initiatives.
• Train and mentor associates on policies and procedures.
• Provide recognition and constructive feedback on cashier performance.
• Maintain and monitor cash controls including change fund.
• Assign registers and coordinate breaks for optimized coverage.
• Audit and approve paperwork related to frontline operations.
• Maintain cleanliness, recovery, and organizational standards throughout the frontline.
• Monitor frontline equipment and communicate issues to management.
• Execute and adhere to company directives and merchandising standards.
• Ensure proper handling of damages and mark out of stock items.
• Promote a safe environment by reporting safety hazards.

Requirements

• High school diploma or equivalent preferred.
• Experience in retail or supervisory roles preferred.
• Excellent interpersonal and customer service skills.
• Ability to lift heavy merchandise with or without reasonable accommodations.
• Ability to train and provide direction to others.
• Ability to run a register and handle money responsibly.
• Must handle confidential information with discretion.

Nice-to-haves

• Experience as a coordinator in a retail environment.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program