Retail Department Coordinator

$31,200 - $32,240/Yr

Sierra - Batavia, IL

Part-time - Mid Level

Batavia, IL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Department Coordinator at Sierra Trading Post is responsible for leading the frontline team to ensure a highly-satisfied customer experience while promoting customer loyalty. This part-time role involves training and mentoring associates, maintaining operational standards, and addressing customer concerns promptly. The position requires flexibility to work in various areas of the store and a commitment to fostering a welcoming and engaging environment for both customers and team members.

Responsibilities

• Promote a 'Highly-Satisfied' customer experience and drive customer loyalty.
• Train and mentor associates on frontline execution of all register transactions.
• Address customer concerns and issues promptly.
• Update associates on current customer experience feedback, goals, and company initiatives.
• Provide recognition and constructive feedback on cashier performance.
• Maintain and monitor cash controls including change fund.
• Adhere to all labor laws and meal and break period policies.
• Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor.
• Audit and approve paperwork.
• Maintain cleanliness, recovery, and organizational standards throughout the frontline.
• Monitor all frontline equipment and communicate issues to management.
• Execute and adhere to company directives and merchandising standards.
• Ensure proper and timely handling of damages and Mark out of Stock.
• Promote a safe environment by reporting any safety hazards in the store.

Requirements

• High school diploma or GED preferred.
• Customer service experience.
• Knowledge of employment & labor law.
• Supervising experience.
• Ability to lift heavy merchandise with/without reasonable accommodations.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Ability to train and provide direction to others.
• Ability to run a register and handle money.
• Must be able to handle confidential information with discretion.

Nice-to-haves

• Experience as a coordinator or previous retail/supervisory experience preferred.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Adoption assistance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program