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Retail Department Front End Coordinator
Sierra - Batavia, IL
posted about 2 months ago
About the position
The Retail Department Front End Coordinator at Sierra Trading Post is responsible for leading the frontline team to ensure a highly-satisfied customer experience while promoting customer loyalty. This part-time role involves training and mentoring associates, managing register transactions, and maintaining operational standards. The position requires flexibility to work in various areas of the store and a commitment to fostering a welcoming and engaging environment for both customers and team members.
Responsibilities
- Promote a 'Highly-Satisfied' customer experience and drive customer loyalty.
- Train and mentor associates on frontline execution of all register transactions.
- Address customer concerns and issues promptly.
- Update associates on current customer experience feedback, goals, and company initiatives.
- Provide recognition and constructive feedback on cashier performance.
- Maintain and monitor cash controls including change fund.
- Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor.
- Audit and approve paperwork.
- Maintain cleanliness, recovery, and organizational standards throughout the frontline.
- Monitor all frontline equipment and communicate issues to management.
- Execute and adhere to company directives and operational policies.
- Ensure proper handling of damages and Mark out of Stock.
- Promote a safe environment by reporting any safety hazards.
Requirements
- High school diploma or equivalent degree preferred.
- Available to work a flexible schedule including evenings and weekends.
- Excellent interpersonal skills and exceptional customer service skills.
- Ability to lift heavy merchandise with/without reasonable accommodations.
- Experience as a coordinator or previous retail/supervisory experience preferred.
Nice-to-haves
- Supervising experience
- Ability to train and provide direction to others.
- Experience running a register and handling money.
Benefits
- 401(k)
- 401(k) matching
- Adoption assistance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
