Retail Department Manager, Apple Tech Shop

$41,600 - $55,952/Yr

Barnes & Noble Education - Syracuse, NY

Full-time - Mid Level

Syracuse, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Tech Shop Department Manager at Barnes & Noble College is responsible for overseeing the operations of the Tech Shop, ensuring exceptional customer service, and managing a team of tech staff. This role involves engaging with customers to assist with technology purchases, maintaining the sales floor, and ensuring that the department is well-stocked and operationally sound. The manager will also provide on-site support for computer repairs and maintain relationships with vendors for technical solutions.

Responsibilities

• Support all technology needs on the sales floor and supervise Tech team members.
• Model outstanding customer service and engage with customers to assist with technology purchases.
• Provide oversight to the Tech Shop department and ensure team members are knowledgeable about product trends.
• Enforce loss prevention procedures and maintain a well-merchandised store environment.
• Provide on-site support for computer repairs and ensure quality service is delivered in a timely manner.
• Build relationships with third-party vendors for technical information and repair solutions.
• Maintain an appealing sales floor by organizing and cleaning product displays.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Requirements

• Minimum of 18 years of age.
• Experience in a retail setting, marketing, and/or IT preferred.
• 2 years of experience as a computer repair technician or equivalent education and experience.
• A+ and/or Apple certification required within 60 days.
• Experience with Windows 7, 8, & 10 and Apple O/S & iMac.
• Hardware diagnostics and repair experience.
• Knowledge of POS sales, billing, and inventory systems.
• Strong written and verbal communication skills.
• Outstanding customer service skills.

Nice-to-haves

• Basic programming and web page development maintenance experience.
• High energy and self-starter attitude.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance