Retail Department Manager Customer Experience Full Time

Michaels - Shakopee, MN

Full-time - Mid Level

Shakopee, MN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Full Time Retail Manager focused on Customer Service, you will play a pivotal role in leading our retail team to deliver exceptional service and support to our customers. Your primary responsibility will be to ensure that our store operates smoothly and efficiently, creating a welcoming environment for all visitors. You will be tasked with developing and implementing strategies that enhance customer satisfaction and drive sales, while also fostering a culture of teamwork and innovation among your staff. In this position, you will oversee daily operations, manage inventory, and ensure that the store is well-stocked and organized. You will also be responsible for training and mentoring team members, helping them to develop their skills and advance in their careers. Your leadership will be crucial in maintaining high standards of customer service, and you will be expected to handle customer inquiries and resolve any issues that may arise. Additionally, you will collaborate with other departments to align store goals with company objectives, ensuring that we meet our sales targets while providing an outstanding shopping experience. Your ability to analyze sales data and customer feedback will be essential in making informed decisions that benefit both the store and our customers. This role requires a proactive approach to problem-solving and a passion for retail and customer service. You will be the face of our brand, representing our values and commitment to excellence in every interaction with customers and team members alike.

Responsibilities

• Lead and manage the retail team to ensure exceptional customer service.
• Oversee daily store operations and ensure a smooth workflow.
• Develop and implement strategies to enhance customer satisfaction and drive sales.
• Train, mentor, and develop team members to improve their skills and performance.
• Manage inventory levels and ensure the store is well-stocked and organized.
• Handle customer inquiries and resolve issues promptly and effectively.
• Analyze sales data and customer feedback to inform decision-making.
• Collaborate with other departments to align store goals with company objectives.

Requirements

• Proven experience in retail management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze sales data and customer feedback.
• Proficiency in inventory management and store operations.

Nice-to-haves

• Experience in a customer service-focused retail environment.
• Knowledge of retail sales strategies and best practices.
• Familiarity with point-of-sale systems and retail software.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Employee discounts on store products.