Retail Department Manager- Customer Experience Full Time

Michaels - Washington, MO

Full-time - Entry Level

Washington, MO

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Retail Department Manager focusing on Customer Experience, you will play a pivotal role in leading a team dedicated to providing exceptional service to our customers. Your primary responsibility will be to ensure that every customer interaction is positive and memorable, fostering a welcoming environment that encourages creativity and innovation. You will oversee daily operations within the department, ensuring that all team members are aligned with our mission to support makers and creators in their endeavors. This position requires a strong emphasis on teamwork, as you will collaborate with various departments to enhance the overall customer experience and drive sales performance. In this role, you will be responsible for training and developing your team, setting clear performance expectations, and providing ongoing feedback to help them achieve their goals. You will also be tasked with managing inventory levels, merchandising products effectively, and ensuring that the department is visually appealing and organized. Your leadership will be crucial in implementing promotional strategies and ensuring that all team members are knowledgeable about our products and services, enabling them to assist customers effectively. Additionally, you will analyze sales data and customer feedback to identify areas for improvement and implement strategies to enhance customer satisfaction. Your ability to adapt to changing customer needs and market trends will be essential in maintaining a competitive edge. You will also be responsible for maintaining a safe and compliant work environment, ensuring that all company policies and procedures are followed.

Responsibilities

• Lead and manage the customer experience team to ensure exceptional service delivery.
• Train, mentor, and develop team members to enhance their skills and performance.
• Oversee daily operations within the department, ensuring alignment with company goals.
• Manage inventory levels and merchandising to create an appealing shopping environment.
• Implement promotional strategies to drive sales and enhance customer engagement.
• Analyze sales data and customer feedback to identify areas for improvement.
• Collaborate with other departments to enhance the overall customer experience.
• Ensure compliance with company policies and procedures, maintaining a safe work environment.

Requirements

• Proven experience in retail management or a similar role.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and customer feedback effectively.
• Strong organizational skills and attention to detail.
• Flexibility to adapt to changing customer needs and market trends.

Nice-to-haves

• Experience in a customer-facing role within a retail environment.
• Knowledge of inventory management and merchandising best practices.
• Familiarity with retail technology and point-of-sale systems.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays
• Employee discounts on products and services
• Opportunities for professional development and training