Retail Department Manager--Customer Experience Manager

Michaels - Wausau, WI

Part-time - Entry Level

Wausau, WI

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Retail Department Manager focusing on Customer Experience, you will play a pivotal role in enhancing the shopping experience for our customers. Your primary responsibility will be to lead a team dedicated to providing exceptional service and ensuring that our store environment is welcoming and engaging. You will be responsible for overseeing daily operations within your department, managing inventory, and ensuring that product displays are visually appealing and aligned with our brand standards. Your leadership will inspire your team to deliver outstanding customer service, fostering a culture of teamwork and collaboration. You will also be tasked with training and developing team members, setting performance goals, and conducting regular evaluations to ensure that all staff are equipped to meet customer needs effectively. In addition to managing your team, you will analyze sales data and customer feedback to identify areas for improvement and implement strategies to enhance customer satisfaction. You will work closely with other department managers to ensure a seamless shopping experience across the store. Your role will also involve maintaining compliance with company policies and procedures, as well as health and safety regulations. As a key member of the management team, you will contribute to the overall success of the store by driving sales and promoting a positive shopping environment.

Responsibilities

• Lead and manage a team focused on delivering exceptional customer service.
• Oversee daily operations within the department, including inventory management and product displays.
• Train and develop team members to ensure they meet performance goals.
• Analyze sales data and customer feedback to identify areas for improvement.
• Collaborate with other department managers to enhance the overall shopping experience.
• Ensure compliance with company policies and health and safety regulations.

Requirements

• Proven experience in retail management or a similar role.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and customer feedback effectively.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience in a customer-facing role within retail.
• Knowledge of visual merchandising principles.
• Familiarity with inventory management systems.

Benefits

• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on store products.
• Opportunities for professional development and training.