Retail Department Manager-Customer Experience Part Time

$31,720 - $44,512/Yr

Michaels - Denver, CO

Part-time - Entry Level

Denver, CO

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The position involves managing front-end operations in a retail environment to ensure a customer-centric shopping experience. The role includes leading omnichannel processes, maintaining store recovery standards, and delivering friendly customer service. The individual will assist the Store Manager in adhering to Standard Operating Procedures (SOPs) and ensuring compliance with company policies and standards.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead omnichannel processes and maintain store recovery standards.
• Assist Store Manager in managing adherence to SOPs and company programs.
• Ensure execution of company policies and standards.
• Achieve KPIs and manage team performance.
• Plan and lead execution of in-store events.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including RTV and ASN activities.
• Assist with onboarding new team members.
• Train, observe, and coach the customer experience team.
• Serve as Manager on Duty (MOD).
• Acknowledge customers and provide solutions.
• Participate in truck unloading and stocking processes.
• Cross-train in Custom Framing selling and production.
• Lead delivery of custom framing solutions in select stores.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.

Benefits

• Opportunities for personal and professional growth.
• Inclusive environment for all Team Members.