Retail Department Manager--Customer Experience PT

Michaels - Brentwood, MO

Part-time - Entry Level

Brentwood, MO

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Retail Department Manager focusing on Customer Experience, you will play a pivotal role in ensuring that our customers have an exceptional shopping experience. Your primary responsibility will be to lead and inspire a team of associates to deliver outstanding service and support our customers in their journey. You will be responsible for overseeing the daily operations of the department, ensuring that the store is well-stocked, organized, and visually appealing. This includes managing inventory levels, merchandising products effectively, and maintaining a clean and safe shopping environment. In this role, you will also be tasked with training and developing your team members, fostering a culture of collaboration and innovation. You will work closely with other department managers to ensure that our customer service standards are met and exceeded. Additionally, you will analyze sales data and customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experience. Your leadership will be crucial in driving sales and achieving departmental goals. You will be expected to engage with customers, address their needs, and resolve any issues that may arise. By creating a positive and welcoming atmosphere, you will help to build lasting relationships with our customers and encourage repeat business. This position requires a passion for retail, a commitment to customer satisfaction, and the ability to motivate and lead a diverse team.

Responsibilities

• Lead and inspire a team of associates to deliver exceptional customer service.
• Oversee daily operations of the department, ensuring it is well-stocked and organized.
• Manage inventory levels and merchandising of products effectively.
• Maintain a clean and safe shopping environment for customers.
• Train and develop team members, fostering a culture of collaboration and innovation.
• Analyze sales data and customer feedback to identify areas for improvement.
• Implement strategies to enhance the overall customer experience.
• Engage with customers to address their needs and resolve issues.
• Drive sales and achieve departmental goals.

Requirements

• Proven experience in a retail management role or similar position.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and customer feedback effectively.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience in a customer service-focused environment.
• Knowledge of retail merchandising and inventory management.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on store merchandise.
• Opportunities for professional development and career advancement.