Retail Department Manager - Customer Service and Receiving

Bass Pro Shops - Myrtle Beach, SC

Full-time - Mid Level

Myrtle Beach, SC

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Group Sales Manager at Bass Pro, LLC is responsible for supervising one or more Sales Departments within the store, focusing on merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities. This role is pivotal in ensuring a strong commitment to world-class customer service, thereby creating a pleasant and productive shopping experience for all customers. The Group Sales Manager is expected to meet or exceed all financial plans set by the company and execute all sales plans as directed. This includes opening and closing the store, obtaining "Manager on Duty" responsibilities, and maintaining planograms as set by the Corporate Office. In addition to operational responsibilities, the Group Sales Manager is tasked with staffing the departments with service-oriented associates. This involves participating in the interviewing and selection process, coordinating training, preparing and approving performance appraisals, recommending merit and promotional increases, and preparing weekly work schedules. The manager is also responsible for coaching and motivating associates to promote positive customer relations and foster a productive team-oriented work environment. Resolving customer and associate issues is a critical part of this role, ensuring that all interactions align with the company's policies and applicable laws. The Group Sales Manager is dedicated to providing a legendary experience for every customer by assisting them in making informed buying decisions. This includes identifying and evaluating customers' needs, making product recommendations based on this analysis, and promoting various programs such as CLUB Membership, VOC, and In-Store Pick-up. The position requires a blend of leadership, customer service, and operational management skills to drive sales and enhance the overall customer experience.

Responsibilities

• Supervise one or more Sales Departments within the store.
• Ensure a strong commitment to world-class customer service.
• Meet or exceed all financial plans set by the Company.
• Execute all Sales plans as directed by the Company.
• Open and close the store as required.
• Obtain "Manager on Duty" responsibilities.
• Maintain planograms as set by the Corporate Office.
• Staff the Departments with service-oriented associates.
• Participate in interviewing and selection of staff.
• Coordinate training and prepare/approve performance appraisals.
• Recommend merit and promotional increases for associates.
• Prepare weekly work schedules for staff.
• Coach and motivate associates to promote positive customer relations.
• Resolve customer and associate issues effectively.
• Carry out supervisory responsibilities in accordance with Company policies and applicable laws.
• Provide a legendary experience for every customer by assisting in buying decisions.

Requirements

• Minimum of 3-5 years in Retail Management with responsibility for one or more Sales Departments.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of financial, legal, and technical information.
• Ability to read and analyze reports and write business correspondence.
• Ability to effectively present information and respond to questions from various stakeholders.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, and inventory management systems.
• Demonstrated strong interpersonal skills and ability to establish effective working relationships.

Benefits

• Flexible benefit account
• Paid holidays
• Sick time
• 401(k) Retirement Savings
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• Paid vacation
• Bass Pro Cares Fund
• Employee discounts on retail merchandise and restaurants.