Sallie Mae Inc (SLM Corp) - Salt Lake City, UT
posted 3 days ago
About the position
When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.
Responsibilities
- Respond promptly and professionally to incoming customer calls and emails regarding retail deposit accounts.
- Provide accurate and detailed information about account features, interest rates, transaction history, and other relevant banking services.
- Resolve customer complaints, concerns, and inquiries in a timely and satisfactory manner, adhering to company policies and procedures.
- Update customer records and account information accurately and promptly in the customer relationship management (CRM) system or other relevant databases.
- Identify opportunities to promote and cross-sell additional banking products and services based on customer needs and preferences.
- Maintain confidentiality of customer information and adhere to data security and privacy regulations.
Requirements
- Familiarity with banking regulations, compliance standards, and customer data privacy.
- Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
- Strong problem-solving and decision-making abilities, with a customer-centric approach.
- Proficiency in using customer relationship management (CRM) systems, banking software, and Microsoft Office Suite.
- Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and meet deadlines.
- Exceptional interpersonal skills and a positive attitude when dealing with customers and colleagues.
Nice-to-haves
- High school diploma or equivalent; bachelor's degree in business, finance, or a related field is a plus.
- 0-1 years of experience in a retail banking call center or customer service environment, preferably in a retail deposits servicing role.
Benefits
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
