Retail Donation Attendant

About the position

The Retail Donation Attendant plays a crucial role in enhancing customer experience and promoting sales for Goodwill of the San Francisco Bay. This position involves receiving donations, providing excellent customer service, and ensuring that items are properly processed and organized for sale.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires about any potential hazardous products being donated and provides a list of locations for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company-owned equipment including walkie stackers.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross-train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Requirements

• Excellent customer service skills
• Ability to pass a forklift certification class
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Ability to pass a background check and drug screen, where applicable for position
• Must be able to constantly lift/carry/push/pull at minimum 20 lbs.
• Must be able to frequently lift/carry/push/pull up to 50 lbs.
• Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend.

Benefits

• $17.03 hourly
• Medical, Dental & Vision Insurance
• Retirement Fund
• Professional Development Training
• Commuter Benefits
• Flexible Healthcare Spending Account
• Mental Health + Wellbeing
• Employee Assistance Program