Retail Experience Manager - Orland Park, IL

Best Buy - Orland Park, IL

Full-time - Manager

Orland Park, IL

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Experience Manager is responsible for leading the operations of a store, ensuring that employees are effectively deployed to deliver exceptional customer experiences. This role involves driving localized strategies for both customers and employees, analyzing performance indicators, and managing employee development and performance management.

Responsibilities

• Enable and empower employees to drive world-class customer experiences
• Drive employee experience strategy across the micro-market to drive seamless customer experiences
• Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results
• Lead efforts to maximize results or provide course correction as needed

Requirements

• 2 years of experience as a supervisor or manager in business, military or related fields
• 2 years of sales or customer service experience
• 1 year of experience managing and reviewing operational expenses and revenue

Nice-to-haves

• Retail experience
• Consumer electronics industry experience

Benefits

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being