About the position
The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. The Floor Lead is a key part of the store leadership team and as such supervises the retail floor and takes initiative, delegates work and is a “go to” person. Under the direction of the Store Manager, the floor lead position assists in any leadership duties that arise, thereby working directly with both the Store Manager and Assistant Store Manager.
Responsibilities
- Create an unforgettable customer experience.
- Work with the sales team to ensure each customer receives the best experience possible.
- Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
- Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
- Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
- Be knowledgeable on what’s new and what’s selling well and share with both the customer and team.
- Lead the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
- Motivate sales team and achieve sales goals in a team-based commission environment.
- Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
- Lead the team in the completion of projects while keeping the focus on customer experience.
- Communicate inventory needs to support the business goal.
- Work with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
- Lead the team in daily maintenance of store including restocking product, maintaining visual merchandising and cleaning.
- Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
- Encourage employees to give 100%, adhere to punctuality and role responsibilities at all times.
Requirements
- Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
- Must be a leader in punctuality and attendance, adhering to scheduled shifts.
- Ability to develop relationships with customers and colleagues.
- A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to quickly learn new procedures and processes.
- Strong organizational skills and follow through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability and initiative.
- Eager to develop new skills and responsive to feedback.
Benefits
- Employee Discount
- 401(k)
