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Macy's
posted about 2 months ago
Full-time
General Merchandise Retailers
About the position
The Fragrance Sales Associate at Macy's is responsible for providing exceptional customer service by demonstrating and selling fragrances and related beauty items. This role involves educating customers about products, achieving personal sales goals, and contributing to the overall success of the department. The associate will also participate in training and events to enhance their product knowledge and sales skills.
Responsibilities
- Acknowledge customers in a friendly and helpful manner
- Determine customer needs based on their preferences
- Explain and demonstrate the use of fragrances through actual application
- Ensure proper presentation, organization, storing and replenishment of stock
- Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
- Ensure customers are aware of our full-line of beauty products and services and make appropriate partnerships with colleagues in the Beauty area when necessary
- Participate in pre-selling and sales-driving events to maximize sales
- Merchandise new receipts, process damages, testers and select merchandise to return to vendors
- Use point of sale technology and applications, including handheld equipment, to assist in selling and fulfilling of customer orders
- Adhere to hygiene standards and asset protection control and compliance procedures
Requirements
- At least 1 year of customer service or selling experience required
- Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
- Resourceful and able to adapt quickly to changing priorities
- Flexible availability, including days, evenings, weekends and holidays
