Retail Front-End Department Head

$38,480 - $43,867/Yr

PGA TOUR Superstore - Downers Grove, IL

Full-time - Entry Level

Downers Grove, IL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Front-End Department Head (FEDH) at PGA TOUR Superstore is responsible for ensuring an exceptional customer experience at the store's Club Services Desk and Front-End operations. This role involves overseeing the execution of the Experience Game Plan, managing product conversions, handling store returns, and maintaining merchandise standards. The FEDH acts as a leader within the department, providing training and support to associates while also engaging directly with customers to enhance their shopping experience.

Responsibilities

• Deliver the best possible customer experience through Club Services Desk and Front-End operations.
• Implement the Experience Game Plan consistently across the department.
• Execute product conversion processes and handle store returns proficiently.
• Manage service-related processes and adhere to Company Merchandise Standards.
• Act as a Starter (greeter) to ensure customers receive a warm welcome and guidance.
• Direct on-floor work assignments and provide departmental training for associates.
• Participate in weekly department evaluations with the Sales and Service Manager (SSM).
• Maintain a clean, organized, and operational Front-End and Services area.
• Ensure compliance with Loss Prevention policies and procedures.
• Open and close the store, handling cash and customer escalations as needed.

Requirements

• Strong communication skills, both verbal and written.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to manage conflict and lead conflict resolution.
• Quick learning ability regarding business acumen with training.
• Strong organizational skills to manage multiple priorities.
• Leadership skills with a focus on customer service and servant leadership.
• High School Diploma or equivalent; retail experience preferred.

Nice-to-haves

• Experience in retail management or supervisory roles.
• Familiarity with club repair duties and customer service in a retail environment.

Benefits

• Competitive hourly wage between $18.50 - $21.09.
• Flexible work schedule including nights, weekends, and holidays.