Retail Front-End Department Head

PGA TOUR Superstore - Peabody, MA

Full-time - Entry Level

Peabody, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Front-End Department Head (FEDH) at PGA TOUR Superstore is responsible for ensuring an exceptional customer experience at the store's Club Services Desk and Front-End operations. This role involves overseeing the execution of the Experience Game Plan, managing product conversions, handling returns and checkouts, and maintaining merchandise standards. The FEDH acts as a leader within the department, providing training and support to associates while also engaging directly with customers to enhance their shopping experience.

Responsibilities

• Deliver the best possible customer experience through Club Services Desk and Front-End operations.
• Implement the Experience Game Plan consistently across the department.
• Execute product conversion processes and handle store returns and checkouts proficiently.
• Act as a Starter (greeter) to ensure customers receive a warm welcome and guidance.
• Direct on-floor work assignments and provide departmental training for associates.
• Participate in weekly department evaluations with the Sales and Service Manager (SSM).
• Maintain a clean, organized, and operational Front-End and Services area.
• Ensure compliance with Loss Prevention policies and procedures.
• Open and close the store, handling cash and customer escalations as needed.

Requirements

• High School Diploma or equivalent required.
• Retail experience preferred.
• Strong listening and interpersonal communication skills.
• Basic computer skills, including knowledge of Microsoft Office Suite, particularly Outlook.
• Ability to manage conflict and hold others accountable.
• Quickly learn business acumen with appropriate training.
• Organizational skills to manage multiple priorities effectively.
• Leadership skills to enforce high standards of customer service.

Nice-to-haves

• Experience in retail management or supervisory roles.

Benefits

• Equal Opportunity Employer with a commitment to diversity and inclusion.