Retail Front End Supervisor - Part Time

$33,280 - $36,400/Yr

Ocean State Job Lot of Medway Inc. - Medway, MA

Part-time - Entry Level

Medway, MA

About the position

The Retail Front End Supervisor is responsible for overseeing front-of-store activities, ensuring compliance with company policies, and providing excellent customer service. This part-time role involves supervising sales associates, managing transactions, and maintaining a professional environment to enhance customer experiences.

Responsibilities

• Establish and maintain a professional environment for customers and sales associates.
• Ensure compliance with company policies and procedures during transactions.
• Issue associate discounts, price overrides, and gift certificates as needed.
• Train and supervise Sales Associates and Secondary Front End Associates.
• Supervise adherence to front-end policies and procedures.
• Schedule staff to ensure proper coverage at the front end/service desk.
• Coordinate pre-screening of applicants with store management.
• Maintain merchandising standards for register end caps and inboards.
• Keep the front end/service desk area neat, organized, and safe.
• Communicate corporate, associate, and customer issues to store management promptly.
• Handle damages and returns according to company procedures.
• Operate a cash register when necessary.

Requirements

• Minimum 6 months supervisory experience required.
• Customer service desk experience required.
• Experience in a related retail environment preferred.

Nice-to-haves

• Strong communication skills.
• Ability to build and maintain a culture of trust and respect.
• Team-oriented mindset.
• Self-motivated with the ability to prioritize tasks.
• Passion for online collaboration and client success.

Benefits

• 30% employee discount on store purchases.