Retail FT Customer Experience Manager

Michaels - Sierra Vista, AZ

Full-time - Entry Level

Sierra Vista, AZ

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The position involves managing front-end operations to deliver a customer-centric shopping experience at Michaels. The role includes leading omnichannel processes, maintaining store recovery standards, and ensuring compliance with company policies and procedures. The individual will assist the Store Manager in various operational tasks while providing excellent customer service and training team members.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead the omnichannel processes and maintain store recovery standards.
• Assist the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and company programs.
• Ensure all front-end policies and procedures are followed and achieve KPIs.
• Plan and lead the execution of in-store events in accordance with company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with the onboarding of new team members.
• Train, observe, and coach the customer experience team to achieve results.
• Serve as Manager on Duty (MOD).
• Acknowledge customers, help locate products, and provide solutions.
• Participate in truck unloading and stocking processes.
• Cross-train in Custom Framing selling and production.
• Lead the delivery of high-quality custom framing solutions in select stores without a Framing Manager.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.

Nice-to-haves

• Experience in retail management is preferred.

Benefits

• Comprehensive benefits package available through Michaels Benefits.
• Opportunities for personal and professional growth.
• Inclusive environment fostering creativity.