Retail Fulfillment Associate, Boca Raton Town Center - Part Time

About the position

As a Fulfillment Colleague at Macy's, you will play a crucial role in enhancing the shopping experience for omni-channel customers. Your responsibilities will include supporting operational activities that drive sales and customer satisfaction, collaborating with the store team to ensure a seamless shopping environment, and adapting to a fast-paced work setting with flexible shifts.

Responsibilities

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
• Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
• Conduct customer pick-up during peak times, retrieving orders from back-of-house storage and delivering them curbside.
• Select merchandise from the selling floor and apply packing policies to ensure packages are in good condition.
• Process shippable returns and abandoned in-store pickup orders.
• Assist other teams in unloading and processing new merchandise based on its type, size, or category.
• Work with team members to achieve department goals and maintain a positive work environment.
• Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and adaptable to changing priorities, able to work independently and in team dynamics.
• Self-starter with the ability to adapt quickly to changing customer expectations and needs.
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors, and read and understand employment policies and safety rules/procedures in English.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits - may include 100% of tuition, books, and fees.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.