Retail Fulfillment Associate, Santa Maria Town Center - Full Time

$34,320 - $42,328/Yr

Macy's - Santa Maria, CA

Full-time

Santa Maria, CA

General Merchandise Retailers

About the position

As a Retail Fulfillment Associate at Macy's, you will play a crucial role in enhancing the shopping experience for customers by supporting operational activities that drive sales and excellent customer service. This position requires flexibility and the ability to work in a fast-paced environment, collaborating with the store team to ensure a friction-free shopping experience.

Responsibilities

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
• Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
• Conduct customer pick-up during peak times, retrieving orders from back-of-house storage and delivering them curbside.
• Select merchandise from the selling floor and apply packing policies to ensure packages are in good condition.
• Process shippable returns and abandoned in-store pickup orders.
• Assist other teams in unloading and processing new merchandise based on its type, size, or category.
• Work with team members to achieve department goals and maintain a positive work environment.
• Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and eager to adapt to changing priorities.
• Self-starter with the ability to work independently and in team dynamics.
• Must be able to understand and communicate effectively in English.

Nice-to-haves

• Experience in customer support or retail environments.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Fully-funded education benefits