About the position
As a Retail Fulfillment Associate at Macy's, you will play a crucial role in enhancing the shopping experience for our omni-channel customers. Your primary responsibility will be to support operational activities that drive sales, profit, and excellent customer service. You will work closely with the store team to ensure a friction-free shopping environment, contributing to the overall success of the store. This position is part-time and offers a dynamic work environment where you can bring your unique self to work, fostering a culture of respect and inclusion. In this role, you will be responsible for greeting customers, answering their questions, and providing assistance in a friendly and professional manner. You will ensure a positive shopping experience by providing order updates, addressing customer concerns, and resolving issues promptly. Additionally, you will monitor alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders, and during peak times, you will assist with customer pick-up by retrieving orders from the back-of-house storage and delivering them curbside. Your duties will also include locating ordered items in the store and preparing merchandise for shipment using handheld technology and appropriate packing materials. You will prepare shipping labels, coordinate with shipping providers for timely delivery, and process shippable returns and abandoned in-store pickup orders. Collaboration with other teams will be essential, as you will assist in unloading and processing new merchandise based on its type, size, or category. Effective communication with colleagues and supervisors will be key to sharing feedback, ideas, and concerns, ensuring a positive work environment.
Responsibilities
- Greet customers and provide assistance in a friendly and professional manner.
- Ensure a positive shopping experience by providing order updates and resolving customer concerns promptly.
- Monitor alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders.
- Conduct customer pick-up during peak times, retrieving orders from back-of-house storage and delivering them curbside.
- Locate ordered items in the store and prepare merchandise for shipment using handheld technology.
- Prepare shipping labels and coordinate with shipping providers for timely delivery.
- Process shippable returns and abandoned in-store pickup orders.
- Assist other teams in unloading and processing new merchandise based on its type, size, or category.
- Collaborate with team members to achieve goals and maintain a positive work environment.
- Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
Requirements
- No experience needed.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Flexible availability, including days, evenings, weekends, and holidays with regular attendance and punctuality.
- Self-starter; able to adapt quickly to changing customer expectations and needs.
- Resourceful and able to adapt quickly to changing priorities and deadlines.
Benefits
- Store discount
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Tuition reimbursement
- Paid time off
- Employee assistance program
- Vision insurance
