Retail Full-Time Customer Experience Coordinator (Open Availability)

$27,040 - $28,080/Yr

TJX - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

501-1,000 employees

General Merchandise Retailers

About the position

The Customer Experience Coordinator at TJ Maxx is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. This role involves engaging with customers, maintaining store organization, and ensuring prompt service while promoting loyalty programs. The Coordinator leads by example, trains Associates, and addresses customer concerns to create a positive shopping environment.

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates.
• Engage and interact with customers to maintain a clean and organized store.
• Train and mentor Associates on front end principles and customer service.
• Assign registers and coordinate breaks for Associates while supporting POS coverage needs.
• Address customer concerns promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to team members.
• Partner with management on training needs for Associates.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs and support shrink reduction goals.
• Maintain a safe environment and promote safety awareness.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking and responding to changes in direction.
• Strong communication and organizational skills with attention to detail.
• Team player who works effectively with peers and supervisors.
• Able to train others in customer service and store operations.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance