Retail General Manager at Lawrenceburg

About the position

The Retail General Manager (GM) is responsible for managing daily operations of the retail store including both the production activities and the retail selling floor. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included is the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The GM is responsible for clearly defining roles, responsibilities and requirements for their direct reports and hold each accountable by setting specific performance expectations, providing necessary training, and giving consistent feedback.

Responsibilities

• Responsible for the overall operation of the retail store, including store opening and closing procedures.
• Oversee all production levels, and quality of merchandise to the sales floor to optimize revenue generation.
• Manage inventory levels of all merchandise lines.
• Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety, and State laws.
• Maintain staffing levels while attaining budgeted payroll including employment hiring, training and managing store employees in accordance with Goodwill policies.
• Oversee volunteers and/or temporary labor working in store as needed.
• Perform all requested reporting requirements on a timely basis including but not limited to surveys, production reports and sales reports.
• Review and analyze profit and loss statements and adjust store operations according to data.
• Ensure that daily banking requirements are met.
• Set and manage schedules for store staff so that the store needs are always met.
• Manage time and attendance through the Company timekeeping program and submit payroll according to established deadlines.
• Maintain effective email, phone, and face to face communication with all divisions and other stores.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers.
• Serve as point of resolution for customer complaints and grievances.
• Comply with and enforce organizational policies and standards.
• Strive to reduce store turnover, through proper training, selection, and motivation of store team.
• Other duties as assigned.

Requirements

• High school diploma or equivalent, some college preferred.
• Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees.
• Minimum of five (5) years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Full Profit + Loss ownership.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Math and computer skills required.
• Broad knowledge of the thrift and resale industry and ability to react to competitively.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
• Ability to perform the same functions that direct reports perform.
• Ability to complete necessary paperwork and reports in a timely and efficient manner.
• Ability to exercise good judgment in handling day-to day situations.
• Ability to work a flexible schedule to include opening and closing shifts and extended hours during peak business.
• May be required to work at other locations.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program