About the position
At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives. The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty. The General Manager is also responsible for hiring; merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.
Responsibilities
- Achieve results for Sales, Services, Operations Profit, and Customer/Community relationships.
- Drive overall customer experience and sales service culture.
- Manage sales performance and identify sales opportunities.
- Develop overall store strategies and tactics to achieve sales results and operational goals.
- Increase conversation rates and drive customer traffic into stores.
- Own associate training and development, talent assessment, and succession planning.
- Provide positive and constructive feedback, coaching, and counseling.
- Lead, motivate, and inspire associates to create a customer/client first environment.
- Engage with the local community and host in-store events with SMBs.
- Build strong client relationships, improve customer retention, and increase brand awareness.
- Hire, merchandise, and execute store and company standards.
- Resolve associate and customer relations’ concerns.
- Manage performance of all associates and foster a positive workplace environment.
- Initiate and support company changes as an active Change Champion.
Requirements
- High School diploma or equivalent required; bachelor’s degree preferred in Business, Marketing, Retail Management, or another related field.
- Minimum two to four years management experience or demonstration of skills and learning through an internal development program.
- Good business acumen.
- Ability to effectively lead, coach, and manage others in a professional environment.
- Ability to positively influence at all levels and possess executive presence.
- Excellent verbal and written communication skills.
- Ability to plan, prioritize, and execute detailed instructions in a timely and efficient manner.
- Demonstrated leadership capabilities, with the ability to work independently and with others.
- Sound judgment and people management abilities.
- Adaptability to a changing environment and ability to achieve goals despite stress and ambiguity.
- Ability to use computers and technology for information.
- Ability to process information/merchandise through POS register system.
Benefits
- Competitive salaries.
- Benefits package including a 401(k).
- Opportunity to move and grow within the organization.
- Eligibility to participate in an incentive program.
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