Retail General Manager Manchester MO

Office Depot - Manchester, MO

Full-time - Mid Level

Manchester, MO

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail General Manager at Office Depot and Office Max is responsible for driving sales, services, and operational performance within the store. This role involves developing strategies to enhance customer experience, managing associate training and development, and fostering community relationships. The General Manager is accountable for achieving sales results, operational goals, and maintaining a positive workplace environment while leading a team to deliver exceptional customer service.

Responsibilities

• Grow total sales and services within the location.
• Achieve results for Sales, Services, Operations Profit, and Customer/Community relationships.
• Drive the overall customer experience and sales service culture within the location.
• Manage sales performance and identify sales opportunities.
• Develop overall store strategies and tactics to achieve sales results and operational goals.
• Increase conversion rates and drive customer traffic into stores.
• Own associate training and development, talent assessment, and succession planning.
• Provide positive and constructive feedback, coaching, and counseling to associates.
• Lead, motivate, and inspire associates to create a customer/client first environment.
• Engage with the local community and host in-store events with small and medium businesses.
• Resolve associate and customer relations concerns in a timely manner.
• Manage performance of all associates and foster a positive and inclusive workplace environment.
• Initiate and support company changes as an active Change Champion.

Requirements

• High School diploma or equivalent required; bachelor's degree preferred.
• Minimum two to four years management experience or demonstration of skills through an internal development program.
• Good business acumen and ability to lead, coach, and manage others.
• Ability to positively influence at all levels and possess executive presence.
• Excellent verbal and written communication skills.
• Ability to plan, prioritize, and execute detailed instructions in a timely manner.
• Demonstrated leadership capabilities, able to work independently and with others.
• Sound judgment and people management abilities.
• Adaptable to a changing environment and able to achieve goals despite stress and ambiguity.
• Ability to use computers and technology for information access and job completion.
• Ability to process information/merchandise through POS register system.

Benefits

• Competitive salaries
• 401(k) plan
• Opportunities for career growth within the organization