Retail General Manager - San Antonio Spurs & Austin Spurs

Aramark - San Antonio, TX

Full-time - Senior

San Antonio, TX

Food Services and Drinking Places

About the position

The Retail General Manager is responsible for overseeing retail operations for the San Antonio Spurs and Austin Spurs, managing both day-to-day activities and event operations across multiple venues. This role includes P&L responsibility, developing growth strategies, and maintaining client and vendor relationships to ensure the success of the retail program.

Responsibilities

• Lead overall retail operations across two arena venues, an e-commerce channel, mobile merchandise truck, and a brick-and-mortar location.
• Collaborate with clients from multiple levels and departments to ensure brand integrity and development of the retail program.
• Supervise the management of labor and mentor managers and associates.
• Oversee and collaborate with the retail management team to develop and execute retail plans.
• Manage client relations, including product presentation, sales recaps, and future development plans.
• Support positive vendor relationships and oversee product selection and development from inception to delivery.
• Utilize reporting tools to review inventory, sales, and status of merchandise categories.
• Manage and communicate potential discounts, special pricing, inventory concerns, and other business-impacting issues.
• Work with HR to hire staff and ensure proper staffing for events within payroll budget.
• Oversee development and training of customer service programs and product knowledge.
• Recommend methods and resources for service improvement and growth based on operational needs and contractual obligations.
• Manage a budget in partnership with Finance and assist in designing improvements to optimize financial performance and operational productivity.

Requirements

• Minimum of 5 years of retail management experience, including client relations and P&L responsibility.
• Bachelor's degree in business, sports management, or related field preferred.
• Professional sports retail industry experience.
• Highly proficient in Microsoft Office Suite.
• Excellent interpersonal, communication, organizational, and analytical skills.
• Willingness to work hands-on with the Aramark management team and staff.
• Availability to work a flexible event-based schedule including evening and weekend hours.
• Availability for occasional travel for offsite events and industry tradeshows.