Retail General Manager

$75,000 - $105,000/Yr

Barnes & Noble Education - Syracuse, NY

Full-time - Senior

Syracuse, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager at Barnes & Noble College is responsible for overseeing a bookstore or a group of bookstores with annual sales exceeding $6 million. This role focuses on delivering exceptional customer service, managing store operations, and maximizing sales while fostering positive relationships within the campus community. The General Manager will lead a team, ensuring effective training and development, while also being accountable for financial results, merchandising, and customer satisfaction.

Responsibilities

• Oversee all aspects of store operations including financial results, merchandising, and customer service.
• Build and maintain positive relationships with the campus community and corporate partners.
• Train, direct, and counsel team members to enhance customer experiences and bookstore loyalty.
• Execute business strategies to drive sales and increase customer satisfaction.
• Manage visual merchandising standards and inventory availability.
• Analyze sales figures and forecast future sales to manage costs and profitability.
• Ensure compliance with health and safety standards and implement loss prevention measures.
• Foster a fair workplace environment and encourage team member feedback.

Requirements

• 7+ years of supervisory experience in a retail setting preferred.
• Bachelor's degree in Business Administration or a relevant field preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Familiarity with financial and customer service principles.
• Basic reading, writing, and accounting skills required.
• Excellent customer service and communication skills.

Nice-to-haves

• Experience in a college bookstore environment.
• Graduate of the Best Seller Program.

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance