Retail General Manager

Gillman Home Center - Frankfort, IN

Full-time - Mid Level

Frankfort, IN

Building Material and Garden Equipment and Supplies Dealers

About the position

The Retail General Manager is responsible for fostering a 'team member first' culture while ensuring excellent customer service in a retail environment. This role oversees store operations, focusing on maximizing sales and profitability through effective management of merchandise, inventory, expenses, and human resources.

Responsibilities

• Embody the GHC culture of treating team members as the #1 priority.
• Greet and assist customers positively, answering questions and resolving concerns.
• Maintain a positive store presence by providing excellent customer service and holding team members accountable.
• Support and guide team members through one-on-one coaching sessions and meetings.
• Ensure a safe working environment by identifying and rectifying safety issues or violations.
• Analyze business trends and implement plans to maximize sales and meet goals.
• Control shrink, expenses, and payroll to maximize profitability while maintaining staffing levels.
• Ensure appropriate merchandise stock levels and monitor inventory to optimize turns.
• Review department/store trends and recommend changes to maximize goals.
• Conduct store, department, and yard walks to address issues with department heads.
• Evaluate and react to performance issues continually.
• Recruit candidates as needed and train team members in all business aspects.
• Conduct performance evaluations at 90 days, annually, and as needed.
• Hold regular store meetings to convey important messages to the team.
• Collaborate with the Operations Manager on loss prevention efforts.
• Work with merchandiser and store management to maintain displays.
• Uphold safety standards and administer safety training.
• Follow all company policies and procedures.

Requirements

• High School Diploma or GED
• 3+ years of Retail Experience (preferred in hardware/lumber industry)
• 1-3 years of supervising employees
• 2-3 years of retail management experience preferred

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• Cancer Coverage
• Accident Coverage
• Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Policy
• Employee discount
• Vacation time