Retail General Manager

$52,936 - $52,936/Yr

Goodwill - Diamond Bar, CA

Full-time - Mid Level

Diamond Bar, CA

Social Assistance

About the position

The Retail General Manager at Goodwill Southern California is responsible for overseeing the efficient operation of a retail store. This role involves managing and leading the store team to achieve sales, production, customer service, payroll, safety, and expense control goals. The position requires strong leadership skills, a focus on customer service, and the ability to maintain a safe and productive work environment.

Responsibilities

• Ensures excellent service and team relations by engaging with ambassadors, customers, and donors.
• Ensures compliance with safety rules and promotes caution in work-related activities.
• Leads the team to maintain a clean and safe environment according to company safety standards.
• Achieves financial objectives by monitoring the weekly budget and initiating corrective actions as needed.
• Manages the receipt and processing of donated goods to meet company standards.
• Supervises hiring, training, and performance management of employees.
• Follows proper auditing procedures and ensures regulatory compliance.
• Reviews merchandising needs and leads the team to achieve production goals.
• Authorizes price markdowns and reacts promptly to sell-through.
• Manages employee schedules and timesheets according to company policy.
• Enforces store asset control and security policies.
• Monitors and maintains store conditions to meet company standards.
• Attends required meetings and training sessions.
• Works flexible shifts, including nights, weekends, and holidays as needed.
• May be required to work at nearby locations.
• Supervises a team of 9-35 Ambassadors.

Requirements

• 3-5 years of supervisory experience in a customer-focused management role.
• Retail experience preferred.
• High school diploma or GED required; college degree is helpful.
• Ability to multitask with minimal supervision.
• Bilingual in Spanish is helpful.
• Proficient in Microsoft Outlook, Word, and Excel.
• Strong communication, training, and people skills.
• Experience with timekeeping systems and POS systems.
• Ability to handle confidential information and maintain punctual attendance.

Nice-to-haves

• Bilingual in Spanish is preferred.
• Experience in retail management is a plus.

Benefits

• Competitive hourly wage of $25.45.
• Opportunities for career advancement within a large non-profit organization.