Retail General Manager

$50,000 - $60,000/Yr

Confidential - Wilmington, DE

Full-time - Mid Level

Onsite - Wilmington, DE

About the position

The General Manager will oversee the operations of a retail location, managing sales staff to achieve maximum growth and profits. This role involves setting sales goals, supervising staff, and ensuring the store meets its Key Performance Indicators (KPIs). The General Manager will also handle escalated inquiries, conduct sales meetings, and maintain a professional environment for both customers and employees.

Responsibilities

• Manage sales staff and ensure maximum growth and optimum profits from sales.
• Set and adjust sales goals as appropriate.
• Oversee overall operations of the retail location in the absence of the Store Manager.
• Supervise Sales Representatives, Office Staff, and Merchandisers.
• Conduct interviews, hiring, and training of employees.
• Plan, assign, and direct work; appraise performance; reward and discipline employees.
• Address complaints and resolve problems.
• Support sales staff on the floor through coaching and training.
• Conduct sales meetings to discuss new items, promotions, and updates.
• Develop individual sales goals and monitor traffic flow.
• Provide reports and discuss sales goals with the Store Manager.
• Ensure merchandise is prepared according to sales promotions and events.
• Recruit new sales staff regularly.
• Manage alarms and respond to issues with alarm companies.

Requirements

• Bachelor's degree or equivalent in Business, Finance, or related field preferred.
• Three to five years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of retail store operations, merchandising, and sales concepts.
• Ability to read, analyze, and interpret common publications related to sales and financing contracts.
• Computer literacy including MS Outlook, Word, and Excel in a Windows environment.

Nice-to-haves

• Experience in retail sales (2 years preferred).
• Supervisory experience (2 years preferred).

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Comprehensive Health, Dental, and Vision coverage
• Life insurance
• Paid Vacation
• Holidays
• Sick Leave
• Family Medical Leave Act (FMLA)
• Leave of Absence