Retail General Manager

$70,000 - $85,000/Yr

Hudson Group - Manchester, NH

Full-time - Mid Level

Manchester, NH

501-1,000 employees

Publishing Industries

About the position

The General Manager at Hudson Group is responsible for overseeing multiple retail stores, managing a team of 25-30 employees, and driving sales and profitability in a dynamic travel retail environment. This role requires strong leadership and project management skills to align business activities with the company's strategic goals while ensuring a positive work atmosphere and high customer service standards.

Responsibilities

• Overseeing business activities and local relationships to boost sales and profits.
• Managing all shops in line with the company's short and long-term goals.
• Working with the Regional Manager to set revenue, expense, and profit targets, as well as inventory levels for the shops.
• Creating weekly and monthly action plans based on leadership meetings.
• Reviewing sales targets for each shop, category, and brand compared to previous periods and the budget.
• Leading the Terminal/Store Manager's team.
• Monitoring and controlling costs, taking action when necessary.
• Building strong relationships with Airport authorities.
• Coordinating and implementing the SIP.
• Ensuring a positive work environment in all shops.
• Matching staffing levels to customer flow (Shift Planning) and reviewing staff performance.
• Conducting performance evaluations and setting goals.
• Managing the P&L for the operation.
• Analyzing monthly KPIs, income statements, and balance sheets, and controlling exchange rates.
• Collaborating with Supply Chain, Commercial, and Marketing teams to ensure proper store levels, assortments, and marketing support for maximum sales and profit.
• Promoting Dufry as a brand within the shops and ensuring high customer service standards.
• Working closely with ACDBE Partners and their management team to provide operational reports and obtain annual certification.
• Contributing to a positive work environment through professional interactions with co-workers, customers, and vendors.

Requirements

• Associates Degree or above
• Retail experience with at least 3-5 years in high level management
• Multi-store management experience
• Knowledge of the retail or consumer goods industry
• Strong leadership skills
• Demonstrated ability to build effective teams and motivate employees
• Good knowledge of travel retail concepts
• Previous capital project management experience
• Experience in managing multi-unit/multi-category retail business

Benefits

• Competitive Salary Range: $70,000 - $85,000 + bonus plan