Retail Key Carrier Coor

$29,120 - $30,160/Yr

TJX - Fairlawn, OH

Full-time - Entry Level

Fairlawn, OH

General Merchandise Retailers

About the position

The Key Carrier role at Homesense is a leadership position that serves as an extension of the Coordinator role. Key Carriers are responsible for maintaining all aspects of the store while providing exceptional customer service and ensuring operational procedures are followed. This role requires flexibility in scheduling, including nights and weekends, and involves acting as Manager on Duty to address customer service issues and support the store team.

Responsibilities

• Act as Manager on Duty adhering to company policy and procedure
• Ensure store team performs tasks and activities in accordance with store plan
• Address immediate customer service issues and provide appropriate coaching to Associates
• Maintain accurate Associate coverage in service areas for a positive customer experience
• Ensure Associates adhere to all operational procedures
• Execute opening/closing procedures according to company guidelines
• Communicate accurately and effectively with management and Associates
• Provide and accept recognition and constructive feedback
• Partner with Management on Associate training needs
• Promote credit and loyalty programs
• Support and participate in shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Perform other duties as assigned

Requirements

• 1 year retail experience
• 6 months leadership experience
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem-solving skills
• Ability to effectively coach, delegate, and follow-up on multiple people/tasks
• Ability to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance