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RETAIL KEY CARRIER COORDINATOR
TJX - Greenvale, NY
posted 2 months ago
About the position
The Key Carrier Coordinator at TJ Maxx plays a vital role in maintaining store operations and enhancing customer experience. This position serves as an elevated extension of the Coordinator role, where the Key Carrier alternates responsibilities based on store needs, primarily acting as a Coordinator while occasionally taking on leadership duties. The role requires open availability, including nights and weekends, and emphasizes exceptional customer service and adherence to company policies.
Responsibilities
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Acts as Manager on Duty adhering to company policy and procedure
- Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
- Addresses immediate customer service issues and provides appropriate coaching to Associates
- Exercises discretion regarding customer service policies to satisfy customers
- Maintains accurate Associate coverage in service areas for a positive customer experience
- Ensures Associates adhere to all operational procedures
- Ensures opening/closing procedures are executed according to company guidelines
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Provides feedback, recognition and coaching to Associates
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Requirements
- Able to work a flexible schedule, including nights and weekends
- Team player, working effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem solving skills
- Able to effectively coach, delegate, and follow-up on multiple people/tasks
- Able to act quickly under challenging circumstances
- Capable of multi-tasking
- Superior communication and organizational skills with attention to detail
- 1 year retail, 6 months leadership experience
Benefits
- Associate discount
- EAP
- smoking cessation
- bereavement
- 401(k) Associate contributions
- child care & cell phone discounts
- pet & legal insurance
- credit union
- referral bonuses
- 401(k) match
- medical/dental/vision
- HSA
- health care FSA
- life insurance
- short/long term disability
- paid parental leave
- paid holidays/vacation/sick
- auto/home insurance discounts
- scholarship program
- adoption assistance
