Retail Key Holder-Shawnee Station

Bath & Body Works - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Health and Personal Care Retailers

About the position

The Retail Key Holder at Bath & Body Works plays a crucial role in supporting store operations and delivering exceptional customer experiences. This position involves acting as a manager on duty, providing leadership and guidance to associates, and ensuring the store meets its sales goals. The Key Holder is responsible for fostering a customer-focused culture, executing operational tasks, and maintaining store standards while also contributing to a diverse and inclusive workplace.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues
• Provide individual and team performance feedback and recommendations to managers
• Lead and model selling and customer experience standards
• Display knowledge of product, company policies and store strategies
• Set the direction and goals for the day/shift when associates arrive for work
• Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Maintain policies and procedures
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed

Requirements

• Preferably an existing sales associate that aspires to a management role
• Ability to foster a customer-focused selling culture
• Demonstrated selling and operational results
• Available for varied weekly shifts including weekend, closing and peak shifts
• Ability to provide in the moment coaching to associates
• High School Diploma or GED Certificate

Benefits

• On-demand access to your earned wages through DailyPay
• Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
• 40% merchandise discount and free product
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
• No-cost mental health and wellbeing support for all associates
• Robust health, dental, vision and life insurance options for full-time associates
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave