Retail Keyholder

About the position

The Retail Keyholder at Duluth Trading Company is a full-time supervisory role focused on delivering exceptional customer service and leading the store team to create memorable shopping experiences. The position emphasizes a strong understanding of the Duluth brand and product knowledge, ensuring that the sales floor is customer-ready and that all company standards are met.

Responsibilities

• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Lead the store team to deliver high levels of service and engagement.
• Manage floor coverage to engage customers and enhance the Duluth experience.
• Ensure accurate recording of customer profile information.
• Proactively respond to customer concerns and provide positive resolutions.
• Maintain merchandise presentation according to Visual Merchandising standards.
• Ensure the sales floor is customer ready and effectively set up sales and promotions.
• Supervise the handling of merchandise receipts and transfers accurately.
• Ensure cleanliness standards for the sales floor, stockroom, restrooms, cash wrap, and hospitality area are met.
• Provide clear and consistent feedback to employees regularly.
• Adhere to all company guidelines, policies, and programs, setting a positive example.
• Understand, execute, and train all cash-handling and reporting functions.
• Process all register functions and ensure compliance in the store.
• Ensure store security and respond to alarms as directed.
• Communicate safety concerns to the Store Manager or Assistant Store Manager.

Requirements

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer-centric attitude.
• Pride in a job well done and ownership in the store.
• Integrity and trustworthiness.
• Excellent communication and listening skills.
• Ability to collaborate and function as part of a team.

Nice-to-haves

• Experience in a supervisory role in retail.
• Knowledge of Visual Merchandising standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• Employer HSA contribution
• Flex spending accounts
• 401K program with company match
• Employee stock purchase plan
• 12-week paid parental leave
• 5 paid bereavement days
• 9 paid holidays per year
• Paid short-term and long-term disability
• 40% employee merchandise discount