Retail Lead Generation Program Manager - Laurel, MD

Ars/Rescue Rooter - Laurel, MD

Full-time - Mid Level

Laurel, MD

5,001-10,000 employees

Specialty Trade Contractors

About the position

The Retail Lead Generation Program Manager at ARS-Rescue Rooter is responsible for overseeing the lead generation program in partnership with home improvement retail stores. This role involves recruiting, training, and managing personnel to achieve specified lead goals while fostering positive relationships with retail store management. The manager will spend a significant amount of time in the field, ensuring the success of the program and meeting departmental performance standards.

Responsibilities

• Recruit, train, and direct all personnel within the retail sales program to obtain daily/weekly specified lead goals.
• Manage hourly/daily associates performance, schedules, and activities to achieve service center goals.
• Hold weekly associate meetings to inform, educate, and motivate individual team members.
• Provide individual and team progress updates vs. goals.
• Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.).
• Create a competitive atmosphere between associates with internal contests for leads or challenges to a neighboring branch.
• Spend 60-65% of time in the field with SSAs and retail store management.
• Meet and/or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, staffing, and leads run.
• Develop and maintain positive, direct, working relationships with retail store personnel and retail store area management.
• Meet with retail store managers and/or home services team members to provide performance updates and notify of schedule or staffing changes.
• Schedule and implement planned store events, involving Store Management.

Requirements

• High School diploma or GED equivalent.
• Two years of demonstrated sales experience.
• Strong interpersonal, organizational, communication, and selling skills.
• Ability to work evenings and weekends with minimal supervision.
• Ability to read and interpret training material.

Benefits

• Low-Cost Health Insurance Plans starting at $5 a week.
• Enhanced Dental Insurance options.
• NEW Pet Insurance Plan.
• Free 24/7 Virtual Urgent Care through MDLIVE Telemedicine Services.
• NEW Legal Insurance Plan available.