Retail Loss Prevention Customer Service Associate I

$29,120 - $34,840/Yr

HomeGoods - Peoria, IL

Part-time - Entry Level

Peoria, IL

251-500 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Loss Prevention Customer Service Associate I at HomeGoods plays a crucial role in enhancing the customer shopping experience while maintaining a strong partnership with store teams and Loss Prevention. This part-time position focuses on deterring theft through customer engagement, ensuring operational procedures are followed, and promoting a culture of honesty and integrity within the store environment.

Responsibilities

• Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention.
• Understands operational procedures and deters acts of dishonesty within established customer service guidelines.
• Provides timely, courteous, and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Requirements

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount