Retail Loss Prevention Customer Service Associate I

$29,120 - $34,840/Yr

HomeGoods - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

251-500 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Loss Prevention Customer Service Associate I at HomeGoods is responsible for supporting a positive customer shopping experience while maintaining a strong partnership with store teams and Loss Prevention. This role involves deterring acts of dishonesty, providing excellent customer service, and ensuring operational procedures are followed to minimize shrinkage. The associate will engage with customers, observe checkout procedures, and communicate any shrink-related concerns to management.

Responsibilities

• Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention.
• Understands operational procedures and deters acts of dishonesty within established customer service guidelines.
• Provides timely, courteous, and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Requirements

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Adoption assistance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Life insurance
• Referral program