Retail Loss Prevention Customer Service Associate II

$33,862 - $48,776/Yr

Marshalls - Lynnwood, WA

Full-time - Entry Level

Lynnwood, WA

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Loss Prevention Customer Service Associate II at Marshalls plays a crucial role in supporting the District Loss Prevention Manager and Store Management by acting as a visual deterrent to prevent loss and dishonesty. This position focuses on maintaining a positive customer shopping experience while ensuring safety and adherence to company policies. The associate will wear a body-worn camera and engage with customers, demonstrating courtesy and respect, while also observing and reporting any suspicious behavior.

Responsibilities

• Support the District Loss Prevention Manager and Store Management by executing core responsibilities.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Wear a complete Company approved uniform including a Body Worn Camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure and document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years of retail or security experience.

Nice-to-haves

• Experience in customer service or retail environments.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Paid parental leave
• Paid holidays/vacation/sick days
• Scholarship program
• Short/long term disability insurance
• Life insurance
• Health care FSA
• HSA