RETAIL LOSS PREVENTION CUSTOMER SERVICE ASSOCIATE II

$27,144 - $37,960/Yr

TJX - Toledo, OH

Full-time - Entry Level

Toledo, OH

501-1,000 employees

General Merchandise Retailers

About the position

The Retail Loss Prevention Customer Service Associate II at Marshalls plays a crucial role in supporting the District Loss Prevention Manager and Store Management by acting as a visual deterrent to prevent loss and dishonesty. This position focuses on maintaining a positive shopping experience for customers while ensuring the safety of the store environment. The associate is responsible for adhering to company policies, wearing a body-worn camera, and exercising sound judgment in decision-making to protect the company brand and its customers.

Responsibilities

• Support the District Loss Prevention Manager and Store Management in executing core responsibilities.
• Act as a visual deterrent to prevent potential loss and dishonesty.
• Wear a complete company-approved uniform including a body-worn camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service via a company-issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management.
• Perform a closing safety sweep of the store with a member of management.
• Document required incidents in AIIM Case Management.
• Adhere to all company policies and procedures.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload effectively.
• Able to stand for long periods of time.
• 0-2 years of retail or security experience.

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible employees
• Medical/dental/vision insurance for eligible employees
• HSA and health care FSA for eligible employees
• Life insurance for eligible employees
• Short/long term disability for eligible employees
• Paid parental leave for eligible employees
• Paid holidays/vacation/sick for eligible employees
• Auto/home insurance discounts for eligible employees
• Scholarship program for eligible employees
• Adoption assistance for eligible employees